Faq
Frequently Asked Questions
What products does AuricGleam offer?
AuricGleam specializes in high-performance mice, keyboards, and controllers for gaming and professional use. Our curated selection includes wired and wireless options, mechanical and membrane keyboards, and controllers compatible with PC, console, and mobile platforms.
How can I place an order?
Simply browse our product categories, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you will provide your shipping details and payment information. Once your order is confirmed, you will receive an email confirmation at the address provided.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 5–10 business days within the United States and 10–20 business days internationally. Expedited options are available for faster delivery.
Do you offer international shipping?
Yes, AuricGleam ships to most countries worldwide. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer. Please check your local regulations before placing an order.
What is your return policy?
We offer a 30-day return policy from the date of delivery for unused and unopened products in their original packaging. To initiate a return, please contact us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the returned item.
What if my product arrives damaged or defective?
If you receive a damaged or defective item, please email us at [email protected] within 48 hours of delivery, including photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.
Do your products come with a warranty?
Yes, all mice, keyboards, and controllers sold by AuricGleam come with a manufacturer’s warranty, typically covering defects in materials and workmanship for one year from the date of purchase. Warranty terms may vary by brand; please refer to the product page for specific details.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number on the carrier’s website to monitor your package’s progress. If you have not received tracking information within 48 hours of shipping, please contact us at [email protected].
Can I change or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please email us at [email protected] as soon as possible. We will do our best to accommodate changes, but once an order has been shipped, it cannot be altered or canceled.
Are your products compatible with all devices?
Most of our mice, keyboards, and controllers are designed for broad compatibility. Please check the product description for specific system requirements, including operating system versions and connection types (USB, Bluetooth, etc.). For further assistance, email us at [email protected].
How do I contact customer support?
For any questions, concerns, or assistance, please email our support team at [email protected]. We aim to respond within 24 hours during business days. Please include your order number if applicable for faster service.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders and wholesale inquiries. Please reach out to us at [email protected] with details about your requirements, and our team will provide a customized quote.
Is my personal information secure?
Absolutely. AuricGleam uses industry-standard SSL encryption to protect your personal and payment information during transmission. We do not share your data with third parties except as necessary to process your order and comply with legal obligations.