Terms of service

1. Acceptance of Terms

By accessing or using the AuricGleam website (the "Site") and purchasing any products, including but not limited to mice, keyboards, and controllers (collectively, "Products"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Site or purchase any Products. These Terms constitute a binding agreement between you ("Customer") and AuricGleam ("we," "us," or "our").

2. User Obligations and Prohibited Conduct

As a condition of your use of the Site, you represent and warrant that you are at least 18 years of age or have the consent of a parent or guardian. You agree not to:

  • Use the Site for any unlawful purpose or in violation of any applicable local, national, or international law.
  • Attempt to interfere with the proper functioning of the Site, including introducing viruses, malware, or other harmful code.
  • Misrepresent your identity or provide false information during the purchase process.
  • Resell or redistribute Products purchased from AuricGleam without our express written consent.

3. Product Information and Pricing

We strive to ensure that all product descriptions, images, and pricing on the Site are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. All prices are listed in the currency specified on the Site and do not include applicable taxes or shipping fees, which will be calculated at checkout.

4. Orders and Payment

When you place an order through the Site, you agree to provide accurate and complete payment information. We accept payment methods as indicated during checkout. Your order constitutes an offer to purchase, which we may accept or decline at our discretion. We reserve the right to limit quantities or refuse orders for any reason. Upon order confirmation, we will send a confirmation email to the address you provide. For any questions regarding your order, please contact us at [email protected].

5. Shipping and Delivery

We will ship Products to the address you provide during checkout. Delivery times are estimates and not guaranteed. Risk of loss and title for Products pass to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, or other events beyond our control. For shipping-related inquiries, email [email protected].

6. Refund Policy

We want you to be satisfied with your purchase. If you are not entirely satisfied, you may request a refund or exchange within 30 days of the delivery date, subject to the following conditions:

  • Products must be returned in their original condition, including all packaging, accessories, and manuals.
  • You are responsible for the cost of return shipping unless the product is defective or we made an error.
  • Refunds will be processed to the original payment method within 14 business days after we receive and inspect the returned item.
  • Customized or personalized items are non-refundable unless defective.
  • To initiate a return, please contact us at [email protected] with your order number and reason for return.

Defective or damaged Products will be replaced or refunded at our discretion, including return shipping costs.

7. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, product designs, software, and the "AuricGleam" brand name, is the exclusive property of AuricGleam or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content without our prior written permission. Unauthorized use of our intellectual property may result in legal action.

8. Limitation of Liability

To the fullest extent permitted by applicable law, AuricGleam and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of Products, including but not limited to loss of profits, data, or use, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms or your purchase shall not exceed the amount paid by you for the specific Product giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

9. Disclaimer of Warranties

The Site and all Products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses. This disclaimer does not affect any statutory warranties that cannot be excluded under applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless AuricGleam and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your misuse of the Site, or your violation of any third-party rights.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

12. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.