Shipping policy

Thank you for shopping at AuricGleam. We are committed to providing a reliable and transparent shipping experience for all orders of Mice, Keyboards, and Controllers. Please review our logistics policy below to understand how your items will be processed and delivered.

Shipping Method

We offer a single, standardized shipping option: Standard Shipping. This method is available for all products in our store and ensures your order is handled with care from our warehouse to your doorstep. Please note that we do not offer expedited, express, or any alternative shipping methods at this time.

Shipping Costs

All orders are subject to a shipping fee. There is no free shipping available for any order, regardless of the total purchase amount or product type. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the weight of the items in your cart.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email notification with tracking information once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Standard Shipping generally takes between 5–10 business days for domestic addresses and 10–20 business days for international destinations. Please note that these are estimates and actual delivery times may be affected by customs clearance, weather conditions, or other unforeseen delays.

Order Tracking

Once your order is dispatched, a tracking number will be provided via email. You can use this number to monitor the progress of your shipment. For any questions regarding your delivery status, please contact us at [email protected].

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas or locations with specific customs regulations may experience longer delivery times or additional fees. It is your responsibility to be aware of any import duties, taxes, or customs charges that may apply in your country, as these are not included in the shipping cost.

Lost or Damaged Items

If your order arrives damaged or is lost during transit, please notify us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. For assistance, email [email protected] with your order number and a description of the problem. Please note that claims for lost packages may require additional verification.

Address Accuracy

Please ensure that your shipping address is correct and complete at the time of purchase. AuricGleam is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. If you notice an error after placing your order, contact us immediately at [email protected] to see if we can update the address before shipment.

Contact Us

If you have any further questions about our shipping policy, please reach out to our support team at [email protected]. We are here to help ensure your shopping experience is smooth and enjoyable.