Tracking order

Tracking Your Order at AuricGleam

Thank you for shopping at AuricGleam. We understand how important it is to know where your Mice, Keyboards, or Controllers are during transit. Below is a step-by-step guide to help you track your package easily and reliably.

Step 1: Locate Your Tracking Number

Once your order has been shipped, you will receive an email from [email protected] containing your unique tracking number. This number is typically a combination of letters and numbers (e.g., "1Z999AA10123456784" or "LP123456789US"). Please check your inbox and spam folder for this email.

Step 2: Choose a Tracking Method

You can track your package using one of the following methods:

  • Direct Carrier Website: Visit the shipping carrier’s official website (e.g., USPS, FedEx, DHL, or UPS) and enter your tracking number in the designated field.
  • Third-Party Tracking Service: For a unified view across multiple carriers, we recommend using a reliable third-party tracking platform.

Step 3: Use a Recommended Third-Party Tracking Service

To simplify tracking, we suggest using 17Track. This free service supports over 700 carriers worldwide and provides real-time updates. Here’s how to use it:

  1. Go to 17Track.net.
  2. Paste your tracking number into the search bar on the homepage.
  3. Click the "Track" button or press Enter.
  4. View the detailed status, including the current location, estimated delivery date, and any transit events (e.g., "In transit," "Out for delivery").

Other reliable alternatives include PackageRadar and AfterShip, which offer similar functionality.

What to Do If Your Tracking Number Doesn’t Work

If your tracking number is not recognized immediately, please wait 24–48 hours after receiving the shipping email, as it may take time for the carrier to update their system. If the issue persists, contact us at [email protected] with your order number and tracking number, and we will assist you promptly.

Important Notes

  • Tracking information is updated by the carrier and may occasionally experience delays.
  • For international orders, the package may pass through customs, which can cause additional processing time.
  • If your package shows as "Delivered" but you have not received it, please check with neighbors or your local mailroom, and then contact us for further assistance.

We hope this guide helps you stay informed about your AuricGleam order. For any questions, feel free to reach out to [email protected].